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		Valli takes pride in hiring skilled, intelligent, friendly, and effective employees. Our goal is to make your business better, offering solutions that help you grow, and our employees play a vital role in attaining this. You'llhave the confidence in knowing that anyone you deal with here at Valli will be professional and knowledgeable, treating you with the respect and courtesy that you have come to expect from us. Valli welcomes Marketer/Graphic Designer Amber Dillon, and Technician Specialist Chris Stanley to our team.

		AMBER DILLON. Amber joined the Valli team in Deceber of '07 taking on the marketing and design needs of Valli and it's customers. Born and raised in California, Amber has called Idaho her home for the past 11 years. She lives in Nampa with her son and dog. Amber received her Bachelors in Graphic Design from Northwest Nazarene University, and has been honing her skills in the design arena for over 7 years. Her experience is vast and diverse, and her specialties lie in print collateral, advertising, corporate identity, and web design. Amber greatly looks forward to meeting you! Her goal is to create and maintain advertising, print collateral, and web presence that build your business.

		CHRIS STANLEY. Chris also joined the Valli team in December of '07 and has quickly become a vital part of the service and IT team. Chris lived in Kentucky until joining the Marine Corps after high school. In the Marines, Chris learned the ins and outs of communication and electronic systems. After leaving the Marine Corps and working in the emergency equipment field in California, Chris relocated his wife and young son to Idaho, in order to work for Valli. He and his family live in Caldwell and are expecting a baby in May. Chris is looking forward to helping make your transition to Valli's services as pleasant as possible. His experience and attitude make him a great addition to the team, and you will love working with him!

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Now is the time to update your UPS. Even if it is running fine, a UPS that is even a few years old is much less energy efficient than the ones APC makes today. A new UPS is 30%-40% more efficient in terms of energy consumption. Plus, when you get a new UPS, you'll also get peace of mind knowing that you have less risk of batteries dying, data being lost, and productivity going down. Be Smart. Go Green.

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Valli is dedicated to giving you the most updated software available.
Our service department is knowlegeable and informed. Any updates that become available to us, will be made available to you in a timely manner.

THERE ARE NO UPDATES AT THIS TIME.

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Valli is committed to creating an environment for our clients where we can provide the complete spectrum of computerized services.
We have built two independent support groups that allow us to be fully accountable to our clients. Your staff will not get stuck with the software people saying, “it’s a hardware problem” and the hardware people saying “it’s a software problem”.

SOFTWARE. Valli is dedicated to providing a quality level of support at an equitable price to all our customers after the sale. Our software support contracts guarantee a response within two hours of the initial call. However, our average response over the last seven years has been within thirty-five minutes of the initial call!
Once a client calls our office, the receptionist enters a brief summary of the problem into our Precision Response and Operations Program (PROP) system. PROP assigns a case number to the call, which is relayed to the caller for quick reference or follow up inquiry. Once the case has been entered into the system, it is automatically released into the support department queue. The first available software support specialist captures the case and reviews the initial problem summary entered by our receptionist. The PROP system has an interactive knowledge base that provides the specialist with resolution options to historical problems of the same nature.
Quite often, the specialist can tell what the proper resolution is before even calling the customer back. However, they can access a series of modems to connect to the customers system for on-line resolution if needed. We can even take control of their screen to show them how to perform a particular function within DataPulse or show them another way that may be more effective for them. Once connected, we can send or receive files between the two computers to expedite the problem diagnostic period or update your system.

HARDWARE. Valli’s hardware support department has over 50 years of technical experience. The hardware services division has been awarded a Novell Gold Reseller authorization, a Microsoft Solution Provider authorization, and an A+ Authorized Service Organization rating from the Computing Technology Industry Association.

SERVICE PLANS. We offer a full range of service contracts. From time & materials, where you are billed only for the time spent working on your equipment, to a complete replacement contract where VIS covers all cost for any failure. Your representative will review the hardware service options and pricing after finalizing the hardware configuration.